Posts tagged with: support

Yesterday Oracle announced that Dell and HP will certify and resell Oracle Solaris, Oracle Enterprise Linux and Oracle VM on their respective x86 platforms. What wasn't clear from this was how this affects other vendors. Well, I can confirm this offering covers ALL Solaris certified non-Sun hardware that is listed on the HCL too, regardless of the manufacturer. A quick glance of the HCL shows it covers a broad selection of HP, Dell, IBM, and Fujitsu systems among others. If you have a system that isn't on the list, and you need support for it, contact the vendor of the ... Continue reading ►

Links of interest for 6 Jul 2010 - 23 Jul 2010: Oracle Solaris Support on HP Proliant and BladeServers - c0t0d0s0.org - I think Oracle may have seen the light and realised there's actually good money in offering Solaris support on 3rd party hardware. Time will tell if this is extended to other vendors. /dev/dump: Please Be Patient - Be patient folks. Looks like we'll be hearing a bit more from Oracle re OpenSolaris in early August. WordPress And Thesis Go To Battle. Mullenweg May Sue. - The outcome of this will be interesting and certainly tests the interpretation of... Continue reading ►

First off, let me make it clear that I don't know much more about this topic than you do and will only be commenting on what is public knowledge pulling in my experiences as a support engineer. As you'll no doubt be hearing more of, Oracle seems to be taking an "All or nothing" approach to it's support offerings for Solaris and Sun hardware and with some pretty stringent penalties to try and keep customers going back to Oracle for support (details can be found in this PDF). My understanding is this isn't much different from they way they operate... Continue reading ►

Check it out... Dell to Offer Solaris Subscriptions on Select Dell PowerEdge Servers Wow!!! I didn't see this one coming. Now if this isn't a sign of the demand and quality of Solaris, I don't know what is. First IBM, and now Dell. Who's next? Continue reading ►

Yesterday, MySQL on the server I host on at Site5 crashed and accordingly rendered this, and several other of my sites useless. I noticed this at about 9am UK time and very promptly logged a service ticket to get this rectified. I waited and waited and waited, and eventually turned to using the forums to see if anyone else was noticing this, and also because the Site5 personal seem to monitor this more closely than their own service ticket system. Continue reading ►

Lets just say, I'm pissed with Site5 support, or lack there of, today. At about 8:45 this morning, I was attempting to work out why the performance on my sites has been shite recently (looks like I'm not the only one experiencing the issue) when the MySQL database keeled over. I normally consider myself quite patient, so I gave it 15 minutes for the problem to be noticed and rectified - I mean, if you're offering a hosting service, surely you're actually monitoring all the services, and not just providing a pretty page to keep users happy. Well, I was wrong... Continue reading ►